Privacy Policy

Adventure Caravans

Effective Date: 12/12/2025

Adventure Caravans (“we”, “us”, “our”) is committed to protecting the privacy of individuals and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store and manage personal information in connection with our caravan sales, advertising services, website operations, and related dealership activities.

1. Scope

This policy applies to all personal information collected by Adventure Caravans through:

– Our website (www.adventurecaravans.com.au)

– In-person dealership interactions

– Telephone and email communications

– Advertising and promotional campaigns

– Caravan sale transactions

2. Types of Personal Information Collected

Contact and Identification Information:

– Full name

– Residential or postal address

– Telephone number

– Email address

– Date of birth

– Driver’s licence details (including licence number, issuing state, expiry date, and copies/images where required)

Transaction and Sales Information:

– Caravan purchase details

– Trade-in information

– Vehicle or caravan specifications

– Payment and billing information

Advertising and Listing Information:

– Caravan descriptions submitted for sale

– Photographs of caravans

– Supporting ownership or identification documentation

Website and Technical Information:

– IP address

– Device and browser type

– Website usage data via cookies and analytics

3. Method of Collection

Personal information is collected directly from you via website forms, email correspondence, telephone communications, and face-to-face dealership interactions.

In limited circumstances, we may collect information via authorised contractors acting on our behalf.

4. Purpose of Collection

– Processing caravan sales transactions

– Verifying identity and ownership

– Managing advertising listings

– Responding to enquiries

– Maintaining internal business records

– Conducting marketing and promotional activities

– Complying with legal and regulatory obligations

5. Marketing Communications

By providing your contact details, you consent to receiving communications from Adventure Caravans relating to stock updates, promotional offers, dealership announcements, and related services.

You may withdraw consent at any time.

6. Disclosure of Personal Information

We do not sell personal information.

We may disclose personal information to IT providers, payment processors, marketing platforms, professional advisers, and government authorities where legally required.

7. Storage and Security

We implement reasonable technical and organisational safeguards including secure servers, restricted staff access, password-protected systems, and secure physical storage.

Identification documents are stored securely and accessed only where required.

8. Data Retention

Personal information is retained only as long as necessary to fulfil business or legal requirements. Identification documents are securely destroyed when no longer required.

9. Access and Correction

You may request access to or correction of your personal information in writing. Identity verification may be required before release.

10. Complaints Handling

If you believe we have breached the Australian Privacy Principles, you may lodge a written complaint. We will investigate and respond within a reasonable timeframe.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Website Cookies and Analytics

Our website uses cookies and analytics tools to improve performance, analyse visitor behaviour, and support advertising campaigns.

12. Amendments

We may amend this Privacy Policy from time to time. The current version will be published on our website.